I am writing to express my disappointment regarding a recent visit to the Pandora store at Mayfair Mall. During my time there with my family, we experienced a notable lapse in customer service that left us feeling ignored and disheartened.While I understand that staff members can get busy, one particular incident stood out. A retailer approached both me and another customer simultaneously but chose to assist the other customer, which is understandable. However, what followed was a prolonged period of being overlooked, even when the other customer moved to a different display. Despite the presence of two additional staff members, there was no attempt to offer assistance or address our needs.This experience left us feeling not only neglected but also raised concerns about the possibility of race discrimination. As a valued customer, I believe it's crucial to address such incidents to ensure that every customer receives equal and respectful treatment. I hope that this feedback helps in improving the overall customer service at Pandora Mayfair Mall in Victoria.
