Hi, my name is Bianca. I received a Pandora bracelet as a gift from my husband last year. The next day I went to change it because it was not the right size. I was happy that I found another one that I liked better and I paid the difference of 10 euros. Unfortunately, it broke the other day and I went to the store where he bought it to change it. Yesterday I went with the Gift receipt but they said that it is not good to bring another receipt. Today I returned with all the receipts from that day.And she told me that none of them are my bracelet, that the bracelet I have has a different name and that she cannot change it. I left the store very upset and after a minute I came back and said I wanted to talk to the store manager. She said that she is an assistant manager and that she cannot do anything. I left the store again and started looking at the receipts. I found the receipt with the name of the bracelet with the difference of 10 euros that I paid and I went back again. I showed her the receipt and she said it was not good and I told her to look in the computer for the bracelet on the receipt. And what to see was the picture of my bracelet. It's about a blonde girl, I don't know her name, but please check who was on duty today, February 1, in the morning shift and you will find the person. She was very nervous, I told her that this is not how customers are treated, that she should be more attentive and check receipts better next time. And he closed my mouth telling me in a very harsh tone, "don't talk anymore, she'll change it for me" I think that in a store like Pandora such a person is not good or needs training on how to behave with customers. It's about respect, it's about my money and believe me, I spent a lot in that store, not just a bracelet. I don't want you to overlook such an attitude and I hope you take measures.Thank you.Regards Bianca
