2FA never works and the account recovery process is terrible. I’m sick of my password needing to be reset, yet when I try to do it, it won’t accept my (correct) current one. You try to reset it, but the 2FA never works (website says it’s not available). Then you have a long winded form to recover your account, providing details like; email addresses you’ve recently sent to and what the subject line is. (I might be in the minority, but I don’t recall my emails to that detail). Then, less than one minute after submitting the form, I get an email to say Microsoft ignore all recovery requests where 2FA is enabled. So to summarise, 2FA doesn’t work, you can’t reset a password without 2FA, so then you need to recover the account, but you can’t recover the account because you have 2FA enabled. Guess what options this leaves you with? A password reset! One big circle of absolute nonsense. I feel like I’m in the twighlight zone here. Whole process needs improving, never seen anything like it
