otto

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Issues with two Orders - Unprofessional Customer Service

I ordered a 600€ laptop that said would be delivered in one day. I payed the 120€ that was asked as an advanced payment immediately. The next day, I saw that, from 1 day, the delivery time changed to 4 weeks, without any notice. I called the customer service and they told me they didn't have this item stocked. So, why did it say it was available? Nobody answered and I even heard the employee laughing on the phone. So, I asked him to cancel that order, so that I could place a new one. I asked him about another laptop that said would be delivered in 2 days, if it truly would be delivered by then. He assured me that it would. I ordered that laptop that cost 600€ again. The next day, I called the customer service again and asked about the delivery time. They told me it would be delivered in 4-5 days. I asked the reason and they didn't know. I even sent an email, but haven't received a reply yet. Don't buy from this company, unless you don't care about the delivery times and the awfully rude and unprofessional customer service. I wouldn't recommend it and I won't buy again from them.UPDATE:I canceled my order due to the big delay, but never received a refund. I was charged for a laptop I never got.

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Date of experience: Jan 09, 2020