Would you like to buy broken furniture? Would you like furniture that smell of chemicals? Would you like rude customer service? If yes, then go buy furniture at Otto.Recently I moved to an unfurnished flat. It was during the COVID period so I wanted to get some quality furniture online. I was hoping to get something of better quality than IKEA, and I have used Otto before for electronics and that has been quite good, so decided to shop online at Otto for furniture.That was a very big mistake. I ended up wasting so much time, effort, and in fact, money on Otto. So the point of this review is to share my genuine experience so you don't have to suffer from the same mistake.Here are the things that went wrong for me, and could go wrong for you if you buy furniture from Otto:1. Otto sells damaged goods to customers as new products: Otto sent me a wardrobe with 2 broken wall panels and a bed with a split leg2. Otto sells cheap quality products: the wardrobe was very badly made with screw holes that were not in line. The wood is cheap pulp wood that is soft and falls apart when you try to attach the screws. Worse, there is a strong stench of chemicals. I also bought a bed where the legs are not of the same height, so not all legs touch the floor when screwed onto the frame. The coffee table Otto sold me is so poorly designed that they didn't even bother to make screw holes where the screws should fit.3. Otto customer service is very irresponsible: Customer service wasted my time for 3 months with emails. I asked for simple things: first - acknowledge your mistake. Second - sort out the problem. Had to send over a dozen emails because customer service kept making excuses and refusing to acknowledge their problem. For example, a customer representative sent a one-line response along the lines of, "Here's 40 euros, it`s your choice to accept it or not. Another way we couldn't offer". At the end of 3 months, Otto said I can send the items back, and advised me to take the items to the Hermes packet shop to return them. Really, after delivering such a bad experience and being caught out for selling damaged goods, Otto will take returns if you, the victim, drags all your furniture yourself, the bed, wardrobe, everything, to the packet shop. 4. Otto might not give you a refund as promised: Otto still hasn't provided my full refund. For example, I noticed that the refund provided was less than the value on the invoice. I sent 3 emails over 1 month asking Otto to explain the difference, not a single response. This is my report on my personal experiences with Otto. Otto is great for electronics, but for everything else, it's pure garbage.So let me know if I ask you why you would buy from Otto?When it comes to price, IKEA and Amazon are cheaper. If it's quality, you should avoid Otto. Then why would you still want to buy from Otto?
