otto

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Terrible customer service

Terrible customer service. Don't answer to the emails. Company does not refund though it would be legal. Very disappointed. 1 star because there is no 0 star possibility. Update: 20.04.2022: money is still not on my account but I received a warning email FROM CUSTOMER SERVICE to warn me that my email will be answered, no need to resend any of them... Dress was returned in February, waiting for the refund at the end of April. I will update my review when the money has arrived. Update: 26.04.2023 money arrived. Thank you!

1
Date of experience: Apr 13, 2023