Awful - DO NOT USE OPENTABLE!We booked for a graduation celebration, 6 people, through OpenTable. Reservation confirmed, turned up, restaurant closed on Mondays, so what were OpenTable doing sending us an email to say the reservation was confirmed? Obviously a computer-generated response with no contact at all with the establishment, so what is the point of that? It's worse than useless, as it meant we had wasted £8 on a Uber to a closed restaurant and had to walk half a mile (with 86-year-old grandmother) to find somewhere else. I complained to OpenTable. They offered 1,000 points (about £5) as compensation. When I suggested that the price of a cup of coffee might not be commensurate with the loss, not even covering the travel let alone the ruined celebration, I got an email which started "Hey" (appropriate salutation in the circumstances?) then the wrong name (the name of the colleague I first spoke to). The person then told me the company "feel awful" when these things happen (that helps a lot) but refused to offer anything more than 1,000 points, which of course I won't be using anyway as I will never use this dreadful company again. Book direct with the restaurant, much safer
