I have had a multitude of issues with OT since I created an account including:- Restaurants 'canceling' my reservation upon arrival instead of checking me properly to earn points- OT not recognizing my ACTUAL geographic location as an area (and forcing me to associate to one of two areas that are each a three hour drive from my home)- OT continuing to lose restaurants in my area (they're moving to Resy) which makes it harder and harder to actually earn points- Points expiring and being deducted from account with no communication, no warning / notice- Their chat bot being unable to handle a basic request to be connected to an agent directly (you have to navigate through the menu claiming that you are missing reward points and such before they will put an actual person on with you)- Excessively high minimum points values required for redemption while maintaining very low rewards amounts for completing a reservation- Very vague and difficult processes to follow if you want to redeem points for a "dining reward" versus just a gift cardThis program might be useful in very metropolitan areas where there are a LOT of restaurants that participate in the program, and if you eat out A LOT. With the current costs of going out to dinner combined with so few restaurants in my area continuing to participate, this program is a complete waste of time. Even though I travel for work and eat out while I am on the road, I -still- find little to no value from this reservation system.The truly irritating part is that certain restaurants take reservations SOLELY through this platform which will likely become a reason to stop eating there once my account is deleted.This program is a waste of time and effort for just about everyone.
