After my partner ordered a Nokia X20 on Nokia.com as a gift for me, I saw these reviews and like another reviewer was quite worried. The email confirmation was not received but luckily we had printed the website confirmation when the order was placed. I contacted Nokia via live chat and was told they couldn't see the order number I gave them. After we uploaded a copy of the web confirmation they found it and resent the email. The order was for next day delivery but as it was placed on a Friday we wouldn't expect it over the weekend. Didn't receive any notification of delivery date on Monday morning so went on live chat again. Got through quickly again and they checked the order for me and assured me we would hear soon. Received an email from them with a DHL tracking number not long afterwards and then an email from DHL to give a delivery time for Tuesday. The tracking number did work and the item was delivered 20 minutes earlier than delivery time. Charged up the phone immediately (although I cant have it yet!) and checked everything was working. Worked fine. Never had any problems with Nokia phones and hopefully that will remain the case. Dropped a star for not receiving confirmation email until I chased it up.
