Bought a brand new phone from them and it came used, the void ticket all weird and could see the front of the phone was all fingerprints and dusty. They didnt care, said return it. I said i want an exchange for a new one i didnt pay for used?! I didnt even know nokia sell used phones!? Worst experience from a company ever, no wonder no one buys Nokias anymore. I cant even return either because doesnt give me the option in my account, they said try again tomorrow.