I bought a Nokia 800 Tough, 10-Nov. I like the phone, but it does not have the functionality claimed. In patricular it cannot properly sync Google contacts. So I triggered the 30 day return option and had it collected on 14 December. Nokia have failed to refund the payment. No reason is given. Their emails sometimes blame the bank, but when I ask them for the date of the bank authorisation, it becomes clear Nokia have not contacted the bank at all. They say the case is "escalated" without giving a reason. They have changed the due period from a maximum of 5 to 7 working days to 15. Also they claim that time starts from the date of arrival of the returned product in their warehouse. Of course it starts from the date of colelction by their agent, here the courier. I have no interest in their internal storage.
