This is my second commentary on this product. As last reported, I was not pleased and it is simply because I rarely use the thing that I haven't got round to replacing it. A few days ago, it wouldn't send a text and kept coming up with a message about contacting the service provider. I spoke with them, and they told me that occasionally SIM cards fail and that they would send me another. Got this, installed and activated it. Still the same. Contacted Nokia on-line with one of those irritating on-screen message exchange things and to be fair they took me through a series of processes that did get it working again. However, it needed to be de-bugged and they kept asking me to tap on things that weren't there. I also asked them to resolve the memory issue - no success with that, either. All this took about two hours, the process is hopelessly slow and inefficient. And of course it shouldn't have stopped working in the first place. Where the issues were clearly quite complex, I asked for someone to call me on my landline as it would be easier and faster where they were asking for data that was too complex to sensibly type in, and kept coming up with a new respondent who had no idea what had been discussed so far. This they refused to do. So... I am left with something that doesn't work properly and with which I have little faith with little interest from the business to help. I'll be looking for Black Friday offers on Apple, given that if there is an issue, I can then go into a store and get it sorted. This product is unreliable, slow, difficult to use and has ineffective back-up. My best advice is that you give it a miss and save yourself the grief.
