I made the mistake of buying a flip phone from Nokia which I decided to return straight away, it was a horrid cheap thing. This was 5 weeks ago and I have been trying to trigger the return process since then. Countless live chats with polite people with promises of escalation to return but they all have no intention of ever allowing me to return this phone for a refund. Its just plain theift and villainy. I curse the day I ever looked at this phone. Avoid at all costs!!!!!!!!!