I purchased the Nokia XR20 with high expectations, but unfortunately, my experience with Nokia Mobile Care has been extremely disappointing. The recurring issue of my phone not charging led me to contact their customer service multiple times. Each time, I was provided with temporary fixes that only worked for a short period.After sending my phone for repair, I have been waiting for over four weeks without any progress. The lack of transparency and inconsistent information from the customer service representatives have only added to my frustration. The promised 10-day repair turnaround mentioned in their terms and conditions has not been upheld.I am now left without my phone for an extended period, while the technicians await the necessary parts for repair. Given the ongoing issues and the considerable delay, I believe a replacement should be offered as a resolution. This phone was advertised as "indestructible," yet it has required extensive repairs within a few months of purchase.I urge Nokia Mobile Care to take immediate action to address this situation and provide a satisfactory resolution. The current level of customer service and repair delays are unacceptable, and I hope Nokia can rectify this and restore my faith in their brand.
