I don't give 1-star reviews lightly. I'm not doing this because I'm angry with HMD Global (who make "Nokia" phones). I'm doing because I genuinely see no redeeming aspect which I could use to add an extra star. Their product was crap, and their support appears to exist only to deflect warranty claims. The only reason I haven't taken HMD to court is that my lawyer tells me it wouldn't be cost-effective in the end.I bought a Nokia XR20 phone because it's "mil spec" and ruggedised and I'm clumsy. Yes, I confess I did drop it from pocket height. But that was within the range of things it should be able to take, which is why I bought it in the first place! So it is completely implausible that this impact caused the huge array of hardware and software faults this phone showed. Its trim came off and clearly wasn't glued properly underneath. Its clock drifted by multiple hours so I couldn't trust the alarm. Its fingerprint sensor regularly short-circuited and became painfully hot. Its Bluetooth audio was poor and skippy.If HMD had accepted this medley of crap and dealt with it responsibly, I'd give them 4 stars or 5. Mistakes happen. But their "support" came down to "nope". No engagement, no explanation, just "that's not covered by warranty". HOW is blatantly defective hardware not covered by warranty? I went the other route of customer-protection regulations through the online retailer (who were fine). Then HMD rolled out the "impact damage" excuse, which is a blatant cop-out for a "mil spec" phone, and didn't satisfactorily explain all the defects anyway. I challenged this and their responses went back to blunt refusal. And that was that.I don't like giving bad reviews. I want to be here telling people what a great phone the XR20 is and what a great company HMD is. But they're not. The product is terrible and the company is worse. Please avoid them.
