Imagine taking a much-needed summer trip with your family of four. It’s a busy summer week trying to squeeze in a long weekend with summer camps and family gatherings. To maximize your children’s opportunities to connect with peers and to create meaningful experiences you decide to leave late after camp on Thursday night. Then 150 miles into your trip- BANG- your one-year-old warranty backed vehicle suffers catastrophic engine failure. Your heart sinks. You put your trust in this company to transport your family hundreds of miles away, but they let you down. You’re on the side of the road, your kids are scared, your trunk is full, and you’re stuck the middle of nowhere with midnight approaching. That is precisely the situation I found myself in one July night. But not to worry, Nissan would take care of me, right? After all, the car was under warranty. Any cost incurred as a result of this engine failure ought to be covered. Or so I thought. Evidently Nissan has no interest in ensuring that you arrive at your destination safely, or that you can rely on their vehicles to transport you to and from your destination. And if you need to transport your inoperable vehicle to a dealership to be serviced- you’re on your own. The engine repair was covered, but the transportation costs incurred as a result of the failure were not. Nor were the rental costs for half of the time the vehicle was out of service. Nissan let me down again. I do not plan on giving them the opportunity to let me down a third time.
