I purchased Wii points so that I could download a Virtual Console game from the Wii Shop. I was trying to download an old Mario game that I used to own, and accidentally downloaded the wrong version. I contacted Customer Support hoping that I could return the game and exchange it for the correct product, but they wouldn't even consider it. They simply said they do not allow returns and quoted something about Terms of Service. What kind of company cares SO LITTLE about customer service that they won't do something as simple as exchanging a digital download at no monetary loss to themselves? I don't have a lot of disposable income and was biting my nails about spending the money to begin with, so this was quite a blow to morale and a huge disappointment in the Nintendo company. I've always liked their games but I guess they really just don't give a flying fig about the people that support them and made them what they are today.
