Made a purchase online and it was lost by Hermes. They refused to refund and even closed my account so I cannot reply to the email to dispute this statement. Poor customer service. Never going to order again. Waste of money and time. I'm guessing I have lost my £209 which is a big amount. _ No one replies to my chat on their social medias and I couldn't get in touch due to them having to closed my account. I am fuming!! Can someone reply to me and sort this mess up.
