Requested refund 1/20/21. Nothing. Called back 1/29/21. "I see your request has been escalated but cannot tell you if or when you will receive a refund". Who operates like this today? Their CSR's have visibility to account activity and should be empowered to refund $97 upon request. Now they have wasted my time twice and that of two CSR's and only managed to ignore me enough to spread the word. Utter incompetence.
