The most appalling service I have encountered from a Company, bar none. I got no warning my yearly subscription payment method had expired, just an email to say it had done so. Ok fine - I renewed through Paypal. The payment went through fine. Now 9 days later, I still haven't had my account updated as paid, I have had zero answers to my emails, and the telephone number on the email they originally sent doesn't even work. Each time I have spoken to someone on the phone about this, it's been like navigating a maze trying to get to the correct person, and each time they promised it was now resolved, nothing changed.
