newscientist

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Submitted a cancellation request within…

Submitted a cancellation request within time. Have been charged.UPDATE:I called up and spoke with an associate who said I would be refunded etc. panicked today to receive my copy of new scientist and that my subscription was active until Jan ‘25.Emailed and query was dealt with today and confirmed refund. Better than previous interactions, but still should not have happened.

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Date of experience: Oct 15, 2024