newegg

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Most inefficient service management ever!!!

Worst experience EVER! I ordered a gaming laptop open box while on vacations in Orlando. The order was processed and the day after they rejected my shipping address “for security reasons”, saying they dont deliver to hotels. I replied to the them that I was staying at a private neighborhood, not a hotel and that it was totally safe to deliver as i have done many times with lots of sites. They never replied my emails, I called them many times and always postponed a solution. They even tried to blame UPS even though UPS delivers packages every single day at that address, which is the main house. Also, my account was then blocked from nowhere and they didn’t know why!!! Ended up wasting 4 days on my vacations trying to solve all this and finally bought one at Best Buy. They lost a sale just because in this 4 days they couldn’t figure out that they were wrong about the shipping address and that it was totally safe! A TOTAL WASTE OF TIME!!!

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Date of experience: May 17, 2022