The device disconnected from wifi after a couple of weeks and then never connected back. i had a W5 error message. I contacted customer services multiple times. Nobody speaks English well so it was difficult trying to explain the problem. I tried to give my case number so I didn't have to start again giving all the info but some of them wouldn't accept this. Turns out there is a hardware issue so a replacement was needed. They sent this out but not the one I originally had, a different model without the stand needed to connect. They then sent the stand but this was also incorrect. I've probably spent about 4-5 hours already sorting this and still don't have the correct device and have the full price taken from my bank. I now need to send everything back and hope they send me the correct things next time. Thankfully they are quick to respond and dispatch things but no use if its all incorrect.
