Awful customer services. I wanted to add a second device, so I tried to access the app. It had logged me out and I couldn’t get back in. I requested a password reset link, but it never came. The online chat is never available when it is supposed to be and it took me ages to find a telephone number that worked. Once I got through, I was told not to worry and they would email me a valid link. I had told them I wasn’t using a gmail email with my account and that I needed a link to reset the non Google email which I had used on my account. Waited for the link and a link to reset a Google Mail address came through. When I responded to say that this link was no use to me, I just got a reply to say sorry we can’t help you any further! These are expensive products, but the customer service is absolutely appalling. What should have been a 10/15 min job has taken me hours and I am no further forwards. Disgraceful!
