**Updated**After persevering with my complaint about non refund, I am pleased to say was passed to the resolutions team, who initially offered to refund me £33. I declined this and have now been offered a full refund of my membership. I have been informed I will receive a cheque within 14 days.. I'm happy that this issue has eventually been resolved, but its a shame this stance was taken in the first place.******************************************************************I purchased an annual membership, paying in full for the year. This was the weekend before lockdown was announced. I contacted NT to ask for advice re: a refund due to me not being able to access what I have paid for for a number of months - (minimum 3, likely to be more). The response was 'we are offering all annual members a chance to take out a 25% discount on next years membership, but not offering any refunds for this year'. They then went on to talk about payment breaks being available for those who pay monthly - so again, penalised for paying up front.Whilst I understand the NT is a charity, may still be doing works on properties behind the scenes, they also need to understand that many people dot have money to burn.It is unfortunate that this is the situation, however NT should offer some common sense on allocation of refunds. A gesture of good will - for example extending current memberships for 3 months, in line with English Heritage would have been a decent offer. But they are not interested.Their communication is abysmal. Very disappointed.
