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Appalling treatment of members

I have spent all morning trying to get tickets on National Trust web site - a complete waste of time and effort. After 4 hours of attempting to connect with various NT sites in my area - I managed to get one ticket! My partner and I have joint membership which we have had for many years. I couldn’t get back on to get another ticket and another hour later discovered all tickets sold out.This system is absolutely appalling and no consideration for long term members who pay every year. I sent an email complaining last week but have been completely ignored. I like many others will be cancelling my membership.

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Date of experience: Jun 05, 2020