We have been members of the NT for 30 years and feel our loyalty has been completely betrayed. There is no reason the grounds need to continue to be restricted to the public, the vast acreage easily accommodates hundreds of people with plenty of space between everyone to socially distance. Trying to book a ticket is a ridiculously complex procedure, far too many steps, and when when you finally arrive at the point of choosing a time slot, there is NEVER any availability. I tried calling to complain but there is only a recorded message that informed me that the offices were no longer manned. Is this an excuse or are the NT staff all sitting at home doing nothing? I plan to request a refund for this year on the annual subscriptions I have bought for myself and my children but having read through these reviews I’m not confident that I will be successful. There seems to be no recognition by the NT of that the extreme measures they have taken to prevent people visiting their properties and grounds has impacted on their revenue. No doubt the next step they will be taking will be to ask members for donations to recover their losses!!Given the critical role the National Trust plays in preserving British Heritage it is extremely worrying that this organisation is run with such incompetence. I am considering raising this issue with my MP.
