The last time I felt this negatively about something was when my car was broken into - given how the last year or so has been, that should give you all the info you need, but if you want details, please read on. Booked a visit for my family to the Weir Garden, just outside of Hereford. Searched on Google and connected directly to the Weir Garden's webpage. Went through the process to purchase online, which took me to Eventbrite. Noted that it said no refunds, which was fine at the time. Later in the week, I realised I'd double-booked so attempted to move my booking by 1 hour. First attempt to do this was two days before the booking, using the link on the booking confirmation to contact the event organiser. No response. The following day I tried the number provided on the booking confirmation (an 01981 number). Did this several times, tried a number of the automated options but never got through to anybody, so left a voice message. No response. Tried again on the morning of the booking to find that the outgoing message on the 01981 number had been changed and pointed me to an 0344 number, which hadn't been provided on the booking confirmation under the 'contact' section of the booking confirmation. Called them and they said I was too late to make any changes - tough s**t basically. The fact that I'd tried the avenues provided in their booking documentation, well ahead of time, didn't mean anything to them. After nearly a week of email back and forth, including them pointing me to terms and conditions for which no link had been provided during the booking process (you have to visit the NT's homepage and then find them from there - the ones that I viewed on Eventbrite are worthless as far as I can tell), I've now decided it's pointless talking to them. No refund, no complimentary pass, nothing. Wish I'd read some of the other reviews before booking anything. I'd have done better flushing my money down the loo.
