I ordered some items from the shop worth over £50, and despite being well packaged, a jar of jam was damaged and had leaked. I contacted them on 26/9/22 using the customer care email address noted on the invoice and provided photographic evidence. I heard absolutely nothing, so I contacted them again on 10/10/22 and again, I have heard absolutely nothing. This is really poor service and as a result, I cannot recommend and won't use National Trust again.
