Absolutely appalling customer service. Once you have joined it's impossible to contact them. I was promised replacement cards in February, but have never received them. Despite trying to contact them by phone (they are always busy with other customers, so inordinate wait times), and emailing (holding response only), I can't get hold of anyone! We have been members for a few years, but now want to cancel due to the non-existent customer service and the fact that at almost all properties dogs are not allowed in the formal gardens. Come on Natinal Trust, surely if Chatsworth House and other non-NT properties allow dogs on leads in all outside areas, why can't you? You are not dog friendly as you state, why should I pay a membership fee, which covers all areas when I can't use them if I have a dog?
