Are NT short staffed? I joined early this year and opted for the £15 gift card. Took over a month for part membership to arrive - no gift card or handbook or email. Emailed on a couple of occasions as I realise that phoning them is a 'no no' as they don't answer. Eventually I did receive a reply and was told to respond to that email in future, was promised that I would receive my gift card and handbook within 14 days which was on the 5 May. Replied on the 25 and still to receive a reply so sent a quick reminder today. Why do people make promises and not keep to them? It seems that I am not the only one who is disgruntled and I hate incompetence.
