Unfortunately I can not leave a review for our holiday in Fishguard last weekend because we did not get to stay there. After spending several thousand pounds over the past year or so booking NT accommodation I am extremely disappointed with your lack of consideration and flexibility under the circumstances. Whilst I understand your 30 day cancellation policy is clear, unexpected circumstances happen as do extreme weather conditions prompting a government "danger to life" alert in the location of our holiday cottage on the same day we were due to travel! My request several days prior to our stay was to RESCHEDULE our stay (not refund!) due to an unexpected emergency at home however you were not prepared to offer this option but only to try and "resell" our booking. In light of the subsequent impending Storm Darragh this would of been an irresponsible action as a holiday company towards your customers safety particularly when the government advice was not to travel and to stay at home....
