I made an application to join with my partner for life on the 3rd of January. The National Trust have taken my money from my credit card, but I have received no notification that there was a problem until my wife called them to cancel her membership because of this new membership. They didn’t call me. When I called I discovered there was an ‘incomplete’ membership and that someone would sort it out and get back to me. Four hours later. I called again to find out what’s going on and the lady I spoke to can’t tell me why it was incomplete and the only solution is to send my money back. I have asked to speak to a manager but that is not possible. The only solution is to wait for 2 to 3 days until someone calls me with a refund and a re-application. Not very good customer service at all, especially when they can’t tell me why it has been incomplete or assure me that it won’t be incomplete again, very disappointing.
