For such a big organisation, their website is appalling. Trying to renew my membership online. I logged in fine, went to the renew page, I need to log in again. Input the same details I just used, the renew page says they can't find my details, that my email/password is incorrect, despite already logging in with the same details on the previous page. Then it says if I previously had a 'My National Trust' account, I'll need to re-register. Ok, so maybe that's the issue. I go to re-register, nope, you already have an account using these details. Ok, lets try 'forgot my password', get the password reset link, input a new password, click to submit the new password, page just refreshes. Try again, same thing. Maybe NT don't confirm your new password has been changed, I'll try to log in using the password I just input on the password change page. Nope, that doesn't work either. So I cannot log in using my details, I cannot re-register using my details and I cannot change my password, so therefore I cannot renew my membership online. And now I'm locked out of my account due to too many password attempts.I've given up and won't be renewing.Wonder how many customers you lose because of this...
