I have just discovered this review site for National Trust. My sister and I had a holiday in Nightjar Cottage in August 2018 but I have had to use a different date in order to get this seen. The description of the ground floor apartment states that ‘on occasion some sound may be heard from the apartment above’. This is definitely understated because we could hear the occupants walk across the floor, use the toilet, flush the toilet, and we could hear which television programme they were watching. At the time of our visit pre Covid there was a National Trust shop adjoining the cottage. One evening the smoke alarm in the shop went off, triggering the alarm in our cottage. The whole row of cottages evacuated and we all stood outside waiting for the fire engine to arrive. On investigation it was found that dust in the smoke alarm in the shop had triggered the alarm.The visitors book in the property is full of complaints about the noise from upstairs which is really unbearable at times, and about the fire alarm triggering randomly. Why is the visitors’ book not monitored, and actions taken to improve matters?We could not wait to leave the property and as a consequence of our experience would never book a NT holiday cottage again. We still return to Dunwich but stay in the village. It’s such a shame as Nightjar cottage would be idyllic if these issues were sorted out.
