We had a great experience with My heritage, because its when things go wrong that you really see the value of a good organization. You see, our original kit was lost in the mail, when we reached out to them, we expected a lot of difficulty and being stone walled but they did the right thing and helped by shipping out a second kit at their expense. What's more is they didn't slow down the process, they confirmed the information so it would arrive correctly the second time.
