musescore

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Stay away!

Stay away! If you want to purchase a music score, as I have now done, you are automatically signed up for a subscription service without being asked. After a 7 day trial period, which will happen without you knowing, you are then locked into paying for their subscription service. You can complain and show screen shots about the complete absence of any information about the subscription service. They'll write to you and say it's in our fine print. If you're lucky they will refund some of your subscription costs - not all of it. What angers me too is the loss of time with complaining/requesting a refund for what amounts to robbery. There not a word of the subscription when you click 'buy' the music score. Very dishonest and they know that they'll probably get away with it since time is money. What a shame I can't give them 0 stars.I have now read some of the other reviews and have to say, the MuseScore replies which sound like: "we strive to provide a transparent and fair trial experience" are insulting (I refer to the reply to Jim's GB 1 star review). If this is happening over and over, it is quite obviously part of their business model to scam people. 1477 one star reviews (50%) does not happen by accident, you have to significantly annoy people to get them to take time out of their day to express their negative thoughts en masse in online reviews. If you want to offer a product, then offer the product with a price tag. I happily pay for services (Sibelius for example) which are actually transparent. Muse though is just scamming, the replies are completely disingenuous, read them for confirmation.In response to their response: that's not true. Informed authorization can only occur if one is informed of what is being initiated. If you're presented with a 'buy score' button with no mention of a subscription, one will be incapable of authorizing what one is not informed about. Furthermore, the "informed authorization from the cardholder" line trying to imply that someone other than me initiated this stupidity is gaslighting and shameful. The support team is available to inform me I should have scoured their terms and conditions page before buying a 7 euro score. I have reached out to them and they are keeping as much money as they want to and most certainly haven't resolved the issue. Shameful business practices confirmed by 1477 one star reviews. They're not sorry at all, their robbery has resulted in a net financial gain for them. Congratulations. Copy/pasting platitudes has zero sincerity.

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Date of experience: Apr 16, 2025