Meant to sign up for their 7 day trial...was instantly charged $39.99. Figured it would be returned if I canceled during the free trial and was meant to validate the card. Well, they didn't have the piece of music I was looking for so when to cancel. They refused to refund (this was within 2-3 days of purchase), just kept directing me to their TOS. So, I chalk this up to tricky clicks....clicking for the free trial sent me to something else that WASN'T a free trial. I apparently didn't read the fine print. Here's one of the support emails: "Hi Musician,Thank you for contacting MuseScore Support! My name is Sofia and I would be more than happy to help.I can see you subscribed to the annual instant subscription without a free trial period.Yes, we offer a plan with a 7-day free trial period. This plan was pre-selected by clicking on the ""start free trial"" button. However, you did not start the free trial. Instead, you selected a 12-month plan at a discounted price by choosing the ""Special Offer"" option during the subscription process. Consequently, you were shifted to a plan that offers a discount but does not include a free trial. Following this, at the next step, you reviewed the details of the discounted non-trial plan, entered your payment information, and confirmed your direct purchase.Please note that a full refund can not be provided in accordance with the terms of use that you signed up for during registration:""BY REGISTERING FOR, USING OR OTHERWISE ACCESSING THE SERVICE, YOU ARE CONSENTING TO BECOME A PARTY TO THIS AGREEMENT AND AGREEING TO BE BOUND BY AND COMPLY WITH THE TERMS AND CONDITIONS HEREIN.""4. TERMINATION /CANCELLATION/ REFUNDS""For annual subscriptions, if you cancel your subscription during the first fourteen (14) days of your subscription term you can receive different offers from MuseScore depending on your usage period and activity (see 4.4) including receiving a refund of the difference between the then-in-effect and current annual subscription fee to which You are subscribed and the then-in-effect and current monthly subscription fee.""You can find more information about our Terms of Service by following the link below: (legal link removed)We highly appreciate your interest in our product. Please feel free to reply to this chat - there's no need to submit a new request on the same topic. I'm always here to assist! Terms_disclosure_39_99.pngBest regards,SofiaMuseScore Support"Anyway, I've put in a complaint with my credit card so hopefully I'll get this back. Now...5-6-25, MuseScore replies to my Trustpilot review and offers to get me a refund. But, on the SEVERAL occasions I came to them immediately after the 'issue'...NO REFUND was forthcoming. So, now I'm working through my credit card company for the refund. So why would I now go back to MuseScore (non)support to try and do what I've already tried to work with them on and was denied?
