While Miro seems like a great product, we had a very negative experience from a support standpoint. If you have fewer than 30 users (or think, if you're trying out Miro on a small group of users but you're still a large organization), good luck getting assistance from their Support team. We requested a review of their security docs and they refused, saying that they only run through that process with Enterprise customers, or those evaluating Enterprise. Their refusal to provide assistance in this area was very troublesome and we had to cancel due to their inability to help. We would need a really good reason to give them another shot in the future, and I hope they decide to modify their current processes related to this.
