Miro boasts some great features and is impressively easy to learn and implement. However, the customer service department falls short of the excellent standard set by the product itself. As a multi-seat subscriber, I find the extremely limited phone support frustrating. In fact, email support seems reluctant to offer phone calls, even for complex issues.Relying solely on email exchanges becomes extremely drawn-out, often taking days to resolve even simple problems. This lag significantly impacts my experience, especially when compared to other software companies with prompt and helpful phone support.Implementing dedicated phone support is a must or i will be looking for another software and move soon
