Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.Honestly, we've had nothing but problems E.G- clients not being able to book on, clients being added to classes without being asked for payment, classes not appearing, people jumping the waitlist, I could go on....From our experience, they do not look after their customers. For example- during covid lockdown they provided no support. Even though the studios were forced to close we were still charged in full. When their app was down and none of our clients could book onto our classes we were still charged in full and we were told that "it will be fixed when its fixed- we can't provide a time scale for this issue.Each time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems. It's as if nobody really knows what they are doing (theres no complaints department either). The only reason why we haven't moved onto another provider thus far is because it isn't possible to export all the client data (unless you pay an extortionate amount to upgrade first). Another issue today means that we have now decided to bite the bullet to move to another company that respects their customers. Staying with MindBody has affected our business in many way therefore I DO NOT recommend this company and I know I'm not the only one.
