Mindbody Online is an awful company that has a completely unethical sales practice.I browsed their website, and all the options are priced per month. Nowhere on the website does it say that it's a 12-month agreement. The feature page also displays a glossy booking experience shown on a mobile device. They don't offer trials, they only offer a demo via zoom, so I booked one.The sales rep doesn't show up to the scheduled zoom call, nor does he answer the messages asking where he is, which cost me £100's of the time I could have used treating patients. He eventually got back to me several days later, apologising that he was off sick & we scheduled a new demo.During the demo, he took me through some of the features & we discussed pricing, which was again quoted per month & I agreed to go ahead.Full disclaimer on my part: I made two incorrect assumptions.1st: The price quoted was per month based on what I had seen on their website, what I was told via the zoom call, and that monthly contacts are an industry standard with all booking platforms.2nd: The booking page was mobile-friendly based on what I saw on their website and the fact that it's 2022 & all booking platforms are now mobile-friendly.Those assumptions were incorrect. I was booked for an onboarding session via Zoom to find out that their onboarding is over six weeks! Nonetheless, I cancelled the session 5 minutes into it as I quickly discovered the booking page was not mobile-friendly. It looks like a miniature windows XP platform from 2002. The only way to make it look nice is either to have customers download their app, pay for you own app or pay for a web designer to add it to your website. No booking link can be added to social media channels or emails.This was an absolute deal breaker for me, so I asked to cancel the order, which was only two days prior.I was told I couldn't cancel the order as it's a 12-month agreement.I asked to see the invoice again. The invoice is three pages; the first line is the monthly price, followed by a start date. Next to that is an end date box which is blank. The following pages are all zero items describing each of the six onboarding sessions, then right at the bottom of page three is a small print labelled "Additional Terms", where it says it's a 12-month agreement.Sneaky, underhanded salesmen. Completely unprofessional. They're causing me unnecessary time & stress trying to sort this out.
