I am still getting up and running on using the software on a daily basis to run my training practice so I can't comment on that, but my on-boarding experience was terrific! Silvia Bertoncin was superb - kind, patient, supportive, encouraging. She was extremely conscientious, always following up on any loose ends from our session, and made me feel that she always had my best interests at heart. I couldn't have asked for a better onboarding specialist!