To many bugs in the software, and they are to large a company to care about fixing them. Due to a code error $20,307 in membership time was given away to our customers. (from one of our lacations!) Once we identifed the bug, we were told it was fixed, but it was not, and still is not. If you have multiple famliy members enrolled, be careful. If you freeze one of thier membership for a period, it adds that freeze period to all the family members, not just the one member.
