mindbodyonline

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Clunky, outdated software, horrible customer service

My client has been using this software for years. The UX is clunky and apparently it's impossible to track the source of conversions, either in mindbody or google analytics. Their customer service is ridicoulous, I've been contacting them several times and they can't just provide me with a yes/no answer whether conversions' source is tracked or not. After 2messages they stop replying. They sound like bots and I wonder if they are AI assistants or real humans.

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Date of experience: Feb 26, 2024