Bought Microsoft 365 for business last week. Went to install today. Lost count of the number of agents I spoke with. Spent 5 hours back and forth with agents and “engineers “, non of whom could successfully load their program on my computer even when allowed to view my screen. Eventually they stopped calling me back. If I wasn't already so heavily invested in excel I would have dropped them. After reading a little on the internet started winging it myself deleting old microsoft programs and finally I got it to download. Feel like they should pay me at this point for wasting my day with their polite but not terribly useful customer service agents.
