Ticket #2311100050000971For anyone that is interested I can substantiate with evidence everything I outline below. Unfortunately it is all true and not exaggerated.I have spent a month, more than 10 phone calls, 2 different agents, 42 emails and nearly 5 hours on the phone to resolve an issue with my email archive. I don't want to spend this much time on my email archive. But I have too, because otherwise I will need to spend (keep spending) every morning identifying emails I only sort-of-need and deleting them, in order for my customers to email me. We receive 120,000 emails a year.I have changed archive policies three times with the agent on the phone, ran multiple powershell commands, un-linked and re-linked the archive 4 times with the agent on the phone. Each time he takes the information, goes to the 'technical team' who respond and say something in my account is misconfigured and I need to start the whole process again (delete and re-create the archive policy, run powershell, unlink and re-link archive, do it on mac, do it on windows, one more time, try it again).A month on, and the response is still 'lets just try one more time, dot the i's and cross the t's'. I am sick and tired of it. I have a computer science degree, this is not user error. I should have instead spent my time making my own email client - I might have been done already. You have a genuine bug that you need to fix. But you are too profit focussed to assign any real engineers to it.Because of Microsoft's monopolistic position, I have to be subject to the worst customer service in the universe. I dont know if Bill Gates did this on purpose in the pursuit of profit, or if the company has just atrophied over time.My only recourse is to write reviews like this and to tweet about it. It might mean someone looks into it, it might not, but I will keep writing them anyway in the hope that someone might hear me.
