AVOID! AVOID! AVOID! It has taken 5 months to receive a refund from this company! It has been to their 'Escalations Team', 'Higher Management Team', their supervisor. Each time fobbed off! I will never buy a xiaomi phone due to the complete lack of customer service!Xiaomi here is the order number for you to investigate. While you are investigating, can you also investigate why you are a week over the 30 day deadline for responding to a Subject Access Request? Due to your horrendous customer service and customer service reviews on here I have now bought a Google phone because their customer service has good reviews:Re: Order ID: 5201125852560677 WO:ISUK20201202000080-D826 WO:ISUK20201222000089-01B3 WO:ISUK20210201000057-AE86