I’ve been a dedicated seller on Mercari with a five-star rating for over two years. Recently, without any prior warning or clear explanation, Mercari suddenly suspended my account and withheld my earnings. I had completed all transactions professionally, shipped items on time, provided tracking numbers, and maintained excellent ratings. Despite meeting all my obligations, my funds remain inaccessible.Mercari’s lack of transparency and poor communication with loyal sellers is disappointing. Reaching customer support has proven difficult, and I still have no clarity on why my account was deactivated or when I’ll receive my money. This experience has raised serious concerns about Mercari’s business practices, especially regarding their treatment of sellers.I strongly advise caution to anyone considering selling on this platform. There’s a risk of sudden account restrictions and withheld funds, regardless of your track record. Mercari needs to address its policies around account suspensions and improve customer support for sellers.
