mcafee

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Paid for 12 months .... got 10.5 ! Customer Service very poor.

Customer service is very poor. I contacted them to ask why I was receiving notification my McAfee anti virus protection had expired 6 weeks before the anniversary of the installation date, they confirmed I had no current protection but were unable to resolve it, therefore I paid for 12 months and actually received 10.5 months. Email received today saying case will be closed in 48 hrs .... they were supposed to contact me to resolve!Fortunately, my computer was not infected or damaged as a result. Absolutely appalling, I would not recommend them.

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Date of experience: Apr 09, 2022